SHIPPING POLICY

Last updated: September 1, 2026

At Kailash Spirit, each order is prepared and packaged with care before beginning its journey to you. This Shipping Policy explains our processing times, estimated delivery periods, tracking, customs charges, and how we handle shipping issues.

1. Order Processing

In-stock orders are generally prepared and dispatched within 2–4 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During holidays, promotional periods, severe weather, or periods of unusually high order volume, processing may take slightly longer.

If we are unable to dispatch your order within the stated processing period, we will contact you with an updated dispatch estimate and provide any cancellation or refund option required by applicable law.

2. Handmade, Custom, and Made-to-Order Products

Handmade, commissioned, personalized, reserved, and made-to-order products may require additional preparation or production time.

The estimated production time will be stated on the product page, order confirmation, invoice, or written correspondence.

For made-to-order products, the delivery estimate begins after production has been completed and the order has been dispatched.

If an order contains both in-stock and made-to-order products, the complete order may be shipped together unless otherwise agreed.

3. Estimated International Delivery Times

The following estimates begin after an order has been dispatched:

Destination	Estimated Transit Time
United States	10–20 business days
United Kingdom	10–20 business days
European countries	10–22 business days
Canada and Australia	12–25 business days
Other international destinations	12–30 business days

Most orders sent to the United States and United Kingdom arrive in approximately 20 calendar days, but this is an estimate rather than a guaranteed delivery date.

Total delivery time consists of:

Processing time + international transit time + customs clearance time

Delivery may take longer because of customs inspections, carrier disruptions, severe weather, public holidays, remote delivery locations, or other events outside our reasonable control.

4. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Shipping costs may depend on:

• Destination;

• Parcel weight and dimensions;

• Product value;

• Selected delivery service; and

• Any available shipping promotion.

Unless otherwise stated, shipping charges do not include customs duties, import taxes, or brokerage fees.

5. Tracking Information

When tracking is available, customers will receive a shipping confirmation containing the tracking number after the order has been dispatched.

Tracking information may require 2–5 business days to appear or update after the parcel has been handed to the international carrier.

International parcels may be transferred between multiple carriers. Tracking updates may temporarily pause while a parcel:

• Travels between countries;

• Waits for customs clearance;

• Transfers to a local delivery partner; or

• Enters the destination country’s postal network.

A temporary absence of tracking updates does not necessarily mean that the parcel has been lost.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or handling fees imposed by the destination country.

Unless duties and taxes are expressly collected at checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient.

Customs charges are determined by local authorities and are outside our control. Customers are responsible for understanding the import requirements that apply in their country.

We will provide accurate customs documentation based on the order. We cannot declare an incorrect value, describe a commercial purchase as a gift, or otherwise provide false customs information.

Customs clearance may extend the estimated delivery time.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name;

• Street address and unit number;

• City, state, province, or region;

• Postal or ZIP code;

• Country;

• Telephone number; and

• Any information required by the local carrier.

Please review the address carefully before completing your order.

If you notice an error, contact us as soon as possible. We may be able to update the address before dispatch, but changes cannot be guaranteed after the parcel has entered the shipping network.

Additional shipping costs resulting from an incorrect address, refused parcel, failed delivery, or unclaimed shipment may be deducted from an available refund where permitted by law.

8. Delivery Delays

International delivery dates are estimates and may be affected by circumstances outside our reasonable control.

Possible causes include:

• Customs inspections or clearance delays;

• Severe weather and natural events;

• Carrier network disruptions;

• Public holidays or peak shopping periods;

• Flight cancellations or transportation interruptions;

• Government restrictions;

• Incorrect or incomplete delivery details; and

• Remote delivery locations.

If tracking has not updated for more than 10 business days, please contact us so that we can assist with an investigation.

If we learn that an order cannot be shipped or delivered within the applicable promised or agreed period, we will notify the customer, provide an updated estimate, and offer any cancellation or refund right required by applicable law.

9. Lost Packages

A parcel will not automatically be considered lost solely because tracking has temporarily stopped updating.

If a parcel has not arrived within the estimated delivery period, please contact us with your order number. We will review the tracking information and, where appropriate, open an investigation with the carrier.

Carrier investigations may require additional time to complete.

If a parcel is confirmed as lost before delivery, we will offer an appropriate replacement or refund, subject to product availability and applicable law.

One-of-a-kind or antique objects may not be replaceable with an identical item. In such cases, an alternative product or refund may be offered.

10. Packages Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please:

1. Check the delivery address on your order;

2. Look around the delivery location;

3. Ask household members, neighbors, reception staff, or building management;

4. Check for a delivery notice; and

5. Contact the local carrier.

Please also contact Kailash Spirit promptly so that we can review the delivery record and assist with the carrier investigation.

A “delivered” tracking status will be reviewed together with the available delivery evidence and applicable consumer law.

11. Damaged Packages or Incorrect Products

Please inspect your parcel as soon as it arrives.

If an item arrives damaged, defective, or different from the product ordered, contact us promptly and provide:

• Your order number;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Clear photographs or video of the product; and

• A description of the issue.

Please retain all original packaging until the claim has been reviewed.

Verified damaged, defective, or incorrectly supplied products will be handled according to our Returns and Refund Policy and applicable law.

Characteristics that were clearly disclosed in the product description or photographs—including handmade variations, natural material differences, patina, aging, restoration, or previous wear—are not automatically considered shipping damage or product defects.

12. Refused and Unclaimed Shipments

If a customer refuses a parcel, does not collect it, provides an incorrect address, or fails to pay required customs charges, the parcel may be returned to us or disposed of by the carrier or customs authority.

Where the parcel is successfully returned to us, any available refund may be reduced by:

• Original shipping costs;

• Return shipping costs;

• Customs charges;

• Carrier handling fees; and

• Other costs directly incurred because of the failed delivery,

to the extent permitted by applicable law.

If a parcel is abandoned, destroyed, or not returned to us, a refund may not be available unless required by law.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make a reasonable effort to help, but orders cannot normally be changed or canceled after they have been dispatched.

Custom, personalized, commissioned, or made-to-order products may become non-cancellable once materials have been sourced or production has begun, except where applicable law provides otherwise.

14. Separate Shipments

Products in the same order may occasionally be shipped separately because of:

• Product size or weight;

• Different preparation times;

• Carrier restrictions;

• Customs requirements; or

• Different fulfillment locations.

When an order is divided into multiple parcels, separate tracking numbers may be provided.

You will not be charged additional shipping fees for a decision made by us to divide an order unless this arrangement was specifically requested and agreed with you.

15. Shipping Restrictions

We may be unable to ship certain products or materials to particular countries because of carrier limitations, customs restrictions, sanctions, import regulations, or safety requirements.

If we cannot legally or practically ship an ordered product to your destination, we will contact you and refund the affected amount.

Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.

16. Risk During Delivery

We remain responsible for the order during delivery to the extent required by applicable law.

Nothing in this policy removes or limits mandatory consumer protections relating to lost, damaged, delayed, or undelivered goods.

17. Contact Us

For questions about shipping, tracking, customs, or delivery, please contact us through the Contact page on our website.

Please include your order number and tracking number so that we can assist you efficiently.